CodeHawkeReply faster when the order is already in front of you.
Open any support ticket and see the buyer's orders, products, delivery state, and past conversations — without opening another tab. Macros let you answer common questions without starting from scratch every time.
Hi, I purchased the Photography Masterclass 2 days ago but I still can't access the course. I've tried logging in but nothing shows up under "My Products". Order confirmation number is CH-4201.
Hi Sarah, I can see your order #CH-4201 for the Photography Masterclass confirmed on May 11. I've refreshed your course access — you should be able to log in now at learn.yourdomain.com with the email you used at checkout (sarah@studio.co).
Most support tickets are slow because context is missing.
A buyer writes "I can't access my course." With a platform-separate inbox, you open Stripe in another tab to find the order, check the course platform for access state, and write a reply from scratch. With CodeHawke, you open the ticket and the order, access state, and delivery history are already there. The reply writes itself.
Buyer context in-view
Open a ticket and immediately see the buyer's order history, active products, access state, and delivery records.
Order-linked tickets
Incoming support messages are matched to buyer accounts. No searching for which order they're writing about.
Saved macros
Create reusable reply templates for common issues — download regeneration, access resets, billing questions.
Delivery history visible
See which files were sent, which keys were issued, and when access was granted — all without leaving the reply screen.
Resolution tracking
Track open, in-progress, and resolved tickets. Measure average first-reply time and resolution rate.
AI reply drafting
Draft a context-aware reply using buyer and order data. Edit before sending — the seller always controls the send.
Context-first. Macro-assisted. Seller-controlled.
Every support interaction starts with buyer context already loaded. Macros handle the repetitive work. Every reply and resolution is logged so the next interaction has full history.
Support that starts from context, not confusion.
Buyer order history, delivery records, and macros — in the same surface where you write the reply. No tab-switching, no copy-pasting from Stripe.
Try CodeHawke