CodeHawkeReply faster when the order is already in front of you.
Open any support ticket and see the order it is about, with the product, payment and access status, without opening another tab. Macros let you answer common questions without starting from scratch every time.
Hi, I purchased the Photography Masterclass 2 days ago but I still can't access the course. I've tried logging in but nothing shows up under "My Products". Order confirmation number is CH-4201.
Hi Sarah, I can see your order #CH-4201 for the Photography Masterclass confirmed on May 11. Your access is active. Here is your course link again: open your course. It works without an account, so there is nothing to log in to.
Most support tickets are slow because context is missing.
A buyer writes "I can't access my course." With a platform-separate inbox, you open Stripe in another tab to find the order, check the course platform for access state, and write a reply from scratch. With CodeHawke, you open the ticket and the order and its access status are already there, and a macro gives you most of the reply.
Buyer context in-view
Open a ticket and see the linked order: the product, the amount, and the payment and access status.
Order-linked tickets
Incoming support messages are matched to buyer accounts. No searching for which order they're writing about.
Saved macros
Create reusable reply templates for common issues — download regeneration, access resets, billing questions.
Macro placeholders
Macros fill in the customer name, product, order number and access link, so a saved reply still reads personal.
Status and priority
Move tickets from open to waiting to resolved, flag urgent ones, and see at a glance how many are waiting on you.
Your reply, your send
Edit every reply before it goes. Nothing is sent to a buyer without you clicking send.
Context-first. Macro-assisted. Seller-controlled.
Every support conversation starts with the order already loaded. Macros handle the repetitive work, and every reply stays on the ticket.
Support that starts from context, not confusion.
The order, its access status and your macros, in the same place you write the reply. No tab-switching, no copy-pasting from Stripe.
Try CodeHawke